City Government

How to use Charleston’s Citizen Services Desk

Whether you want to know how to report a pothole, how to request a new garbage can, or where to get married in Charleston, the Citizen Services Desk has you covered

By Alyson Chuyang, Jessalin Heins-Nagamoto
, April 12, 2023
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You don’t have to go all the way to downtown Charleston to make a request.

Photo by Preservation Society of Charleston

Picture this: You’re driving to work and hit a pothole. Or after a storm, you realize the wind blew away your garbage can. Or maybe during your walk around town, you notice some graffiti.

What do you do? Use the Citizen Services Desk , of course.

In case you didn’t know, Charleston’s Citizen Services Desk is your one-stop-shop for non-emergency, local government information + services. Let’s explore how this service can help you.

Learn about how to use the Citizen Service Desk to the fullest.

GIF by CHStoday

💻 How do I use it?

Once you notice an issue, you have three options:

🚧 What can I request and report?

You can find help for issues ranging from abandoned vehicles to zoning code violations . But here are some of the most commonly requested services:

  • Fix a pothole
  • Pay your parking ticket
  • Repair the sidewalk
  • Missed garbage + trash collection
  • Report an overgrown yard
  • Clean a ditch or drain

❓What information can I find?

Not every issue needs a request. You can also use the services desk to look up the holiday trash collection schedule or find a venue for a private event. Browse for more answers online .

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Alyson Chuyang
Alyson is based in San Jose, CA, and helped launch SJtoday in February 2022. She graduated from San Jose State, where she reported on the city’s arts + culture scene for her alma mater’s paper, The Spartan Daily. You can find her scouting new South Bay eateries or thrifting around town.