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How to use Charleston’s Citizen Services Desk

Whether you want to know how to report a pothole, how to request a new garbage can, or where to get married in Charleston, the Citizen Services Desk has you covered

Downtown Charleston

You don’t have to go all the way to downtown Charleston to make a request.

Photo by Preservation Society of Charleston

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Picture this: You’re driving to work and hit a pothole. Or after a storm, you realize the wind blew away your garbage can. Or maybe during your walk around town, you notice some graffiti.

What do you do? Use the Citizen Services Desk, of course.

In case you didn’t know, Charleston’s Citizen Services Desk is your one-stop-shop for non-emergency, local government information + services. Let’s explore how this service can help you.

A gif of scrolling the Citizen Service Desk website. The site is blue and white with black text.

Learn about how to use the Citizen Service Desk to the fullest.

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💻 How do I use it?

Once you notice an issue, you have three options:

🚧 What can I request and report?

You can find help for issues ranging from abandoned vehicles to zoning code violations. But here are some of the most commonly requested services:

  • Fix a pothole
  • Pay your parking ticket
  • Repair the sidewalk
  • Missed garbage + trash collection
  • Report an overgrown yard
  • Clean a ditch or drain

❓What information can I find?

Not every issue needs a request. You can also use the services desk to look up the holiday trash collection schedule or find a venue for a private event. Browse for more answers online.